Cancel/Change Order

Last Updated: December 23, 2025

This Cancel and Change Order Policy explains how order cancellations and modifications are handled for purchases made on scottgears.com. Scott Gears is operated by Scott, Scott & Begue, L.L.C..

Order Cancellation

To request a cancellation, please contact us as soon as possible at support@scottgears.com and include your order number.

Cancellation Fees

• Cancellations requested within the first 2 hours after placing the order are processed free of charge.
• Cancellations requested after 2 hours but within 12 hours are subject to a 5% processing fee based on the total order value.

Approved refunds for canceled orders will be issued to the original payment method within 10 business days.

Order Changes

Order changes, including updates to size, color, style, or shipping address, may be requested within 12 hours of placing the order.

Change requests must be submitted via email to support@scottgears.com and are subject to review and approval.

Orders in Processing or Production

Once an order has entered processing, fulfillment, production, or shipment preparation, it can no longer be canceled or modified.

This includes, but is not limited to:

• Orders already sent to fulfillment partners
• Customized or made-to-order products
• Orders that have already shipped

Important Notes

• Please review your order details carefully before completing your purchase.
• Submitting a cancellation or modification request does not guarantee approval.
• Refund processing times may vary depending on your bank or payment provider.

By placing an order on scottgears.com, you acknowledge and agree to this Cancel and Change Order Policy.

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