Refund and Returns Policy

At Scott Gears, we are committed to providing a transparent and reliable shopping experience. This policy explains how returns, exchanges, and refunds are handled for orders placed on scottgears.com.

1. Returns & Refunds Policy

We accept returns for both defective and non-defective products.

Return requests are accepted within 30 days from the delivery date.

Returned items may be in new or slightly used condition.

You may request a return, refund, or exchange for reasons including:

• Damaged or defective items
• Incorrect items received
• Products significantly different from the description
• Customer dissatisfaction with the product

2. Return Method & Fees

All returns are handled by mail.

• A free return label is included in the package or provided by email
• Return shipping is free
• There are no restocking fees

3. Exchanges

We accept exchanges within 30 days of delivery.

4. Refund Processing Time

Refunds are processed within 2 business days after the returned item is received and inspected.

5. How to Request a Return or Exchange

To request a return or exchange, please contact us at support@scottgears.com and include:

• Your order number
• The item(s) you want to return or exchange
• The reason for the request

Our support team will provide return instructions and return shipping details.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can assist you with a replacement, exchange, or refund.

7. Third-Party Purchases

This policy applies only to purchases made directly on scottgears.com. Orders placed through third-party platforms are subject to their respective policies.

8. Policy Updates

Scott Gears reserves the right to update this policy at any time. Any updates will be posted on this page with a revised effective date.

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